Security
Radios for security teams
Your officers work alone, across big sites and long shifts. One button puts every guard in touch with a supervisor. No dialing, no waiting for someone to pick up.
Short answer
Do these work across several properties?
Yes. They work anywhere there is cell service, so a guard at a site across town is on the same channel as the team here. Officers press one button and talk. You can see where everyone is on a map, and a call for help reaches a supervisor right away.
The problem
What gets in the way
Guards are spread across buildings, parking lots and separate client properties, often working alone through the night. A supervisor rarely knows exactly where an officer is, and when something happens the report reaches the control room late, without a location and sometimes without knowing which officer called it in. Phones make that worse rather than better. A call has to be dialed, answered and explained, which is the last thing an officer wants when they need help immediately. Consumer radios fix the speed problem but not the range one: they cover a single building or site, so a guard posted to a client property across town is simply unreachable. What you are left with is a supervisor who cannot see their own team, an incident log assembled from memory after the shift, and a client asking for evidence you cannot produce.
How we set it up
How the channels are set up
We set up one channel per property, so officers only hear traffic from the site they are working, plus a supervisor channel that reaches every site at once. A guard moving between client properties keeps the same radio and appears on the channel for wherever they are posted that day. Every radio carries a dedicated emergency button. Pressing it sends an alert to the supervisor with the officer’s name, the time and their last known location, and opens the channel so the control room can hear what is happening without the officer having to explain. Check-ins can be set to prompt at an interval you choose, so a lone guard on nights is accounted for without anyone having to remember to chase. Location history stays available afterwards, which is what turns a disputed incident into a documented one.
Typical use cases
Where it gets used day to day
Guard tours across multiple client properties, each site on its own channel. Control room to patrol communication without dialing. Lone officer check-ins through a night shift. Incident escalation that arrives with location and officer identity already attached. Shift handover briefings to everyone on duty at once. Escorting staff or contractors to vehicles after hours, with the supervisor listening in.
Recommended solution
What we would recommend
Radios are usually the right fit here. Officers get a proper radio rather than a phone, and the map, location history and patrol tools come with it.
Questions
Questions security teams ask us
The things supervisors and account managers raise before they commit to a fleet.
Can a supervisor see where every officer is?
Yes. Every radio reports its position to a live map, so a supervisor or control room can see who is where without calling round. Location history is kept as well, so you can show a client where an officer was at a given time rather than relying on memory. Accuracy depends on the device and the conditions, and it is not a substitute for a code-required life-safety system.
What happens when an officer presses the emergency button?
The alert goes to the supervisor position with the officer's name, the time and their last known location, and it takes priority over normal traffic on the channel. How that alert is routed is set up per account, so it can reach a control room, a duty manager, or both.
Can we set up automatic check-ins for lone workers?
Yes. Check-ins can be configured to prompt at an interval you choose, so an officer working nights is accounted for without a supervisor having to remember to chase them. A missed check-in routes the same way an emergency alert does.
Can each client site have its own channel?
Yes, and it is how we normally set up a security account. Each property gets a channel so officers only hear traffic relevant to where they are posted, with a supervisor channel running across all of them. An officer moving between sites keeps the same radio.
Can radio traffic be recorded?
Recording is available as part of the managed service and is commonly used on security accounts for incident review. We will confirm what is included on your plan. You should also check your own obligations around recording and retention before switching it on.
Get started
Tell us how your team works today
Send us your site list and current radio inventory. We will come back with coverage, hardware and pricing in one document.