Dispatch
Dispatch that runs in a browser tab
A dispatcher should be able to see the operation, reach one person or a whole team, and handle an emergency without a rack of console hardware behind them.
Short answer
What is push-to-talk dispatch?
Push-to-talk dispatch is a centralized console, usually a browser tab, where a dispatcher can make individual, group and broadcast calls, see field users on a map, send and receive text and images, replay recorded traffic, and handle emergency alerts. With Integrated Radio it is included in the managed service rather than sold as separate console hardware.
What a dispatcher can do
Everything from one screen
The console runs in a browser tab, so there is no hardware to install in the office and nothing to maintain. A dispatcher opens it on the machine they already use. Adding a second position, for a night supervisor or another depot, is a configuration change rather than another box and another license to chase. What a dispatcher does day to day stays consistent: see who is on duty and roughly where they are, talk to one person privately or open a channel to everyone, and take an emergency alert without hunting for a phone number. The detail varies by platform and plan, and we confirm it when we quote.
Typical positions
Who sits at the dispatch position
Not always a dedicated dispatcher. Often a supervisor, control room operator or duty manager with the console open alongside other work.
Security control room operators
Transport and delivery dispatchers
Facilities and maintenance supervisors
Hotel duty managers and front desk
Construction site managers
Warehouse shift supervisors
Dispatch capabilities depend on the selected platform, device support and service plan. Integrated Radio dispatch is not a substitute for 911, public-safety radio, or code-required emergency communications systems.
Questions
Dispatch questions
What buyers ask about running a dispatch position.
Do we need special hardware?
No. Dispatch runs in a browser on a standard computer. Multi-screen setups are supported where the platform allows it.
Can we have more than one dispatcher?
Yes. Additional dispatch positions are configured as part of the service. We will confirm how they are licensed under your plan.
Can a dispatcher talk to just one person?
Yes. Individual calls are a core capability, and they keep routine one-to-one traffic off the shared channel.
Is traffic recorded?
Voice recording and playback workflows are available, along with operational, missed-call and alarm logs. Retention depends on the platform and plan.
Who normally sits at the dispatch console?
Rarely a dedicated dispatcher, in our experience. It is usually a supervisor, a control room operator or a duty manager who keeps the console open in a browser tab alongside their other work. That is the point of it being a browser tab rather than a hardware console: it does not need someone assigned to it full time.
Can a dispatcher see where everyone is?
Yes, on supported devices. The console shows the fleet on a live map, so a dispatcher can send the nearest person rather than calling round to find out who is closest. Location history is available afterwards for reviewing what happened. Accuracy depends on the device and the conditions.
What happens when someone raises an emergency?
An emergency alert takes priority over normal traffic and arrives at the console with the user's name, the time and their last known location. How it is routed is configured per account, so it can reach one supervisor, a control room, or several positions at once.
Get started
Set up a dispatch position
Tell us who needs to see the operation and we will design the console access around it.